Delivery & Returns

POSTAGE & PACKING CHARGES (UK-MAINLAND)

With the exception of our clearance items, all orders placed before 2pm on Monday-Friday will leave our warehouse the same day. Orders placed after 2pm will be processed the following day. Kindly note, this excludes UK bank holidays and weekends. Saturday's and Sunday's are not classed as working days.

Delivery Information

As an independent online brand, we use couriers to help deliver our products. Smaller items will be sent via Royal Mail and our beds are delivered by DPD.

For larger items such as beds and bulk orders - Due to their weight, these items will automatically default to the UK priority with DPD delivery: 1-2 working days. Please note, that as our XS Nest Beds fall below our free carriage of £75, these will incur a £10 charge and will be shipped with DPD. 

Unless specified, all delivery options do not usually require a signature.

Once your order is on its way, a tracking notification will be sent via the email address you provided on your order. In the event that no-one is available to take delivery of the goods, the carrier will leave a card with the necessary information on how to re-schedule a new delivery time. Please contact the courier directly to make these arrangements, as the scheduling will be dependent on your local delivery depot.

Our products are currently available for delivery within the UK and only. In the event that no shipping method is shown when you input your address details, please send us an email to office@ralphand.co and a member of the team will look into obtaining a quote for you.

RETURNS

We are very happy to accept items back for a refund within 30 calendar days from the day you receive your goods. Kindly note, we can only accept items if they still have the original tags attached and items are in their original packaging, and are in an unused condition. Unfortunately once tags have been removed or the item used, your purchase is no longer eligible for a refund.

In the event that something is not right and you would like to return an item, please proceed to our Returns Center and submit a returns request. Once this has been approved, you will receive and email with instructions on what to do next with your return.  Kindly note, our returns are not prepaid, therefore there will be a postage fee.

We strongly recommend that items are returned using a ‘signed for’ courier or mail service with proof of dispatch.

Once your item(s) have been returned and received, our warehouse team will carry out its checks and will be processed for a refund within 10 working days. If they have not been returned in a saleable condition or are damaged, we will sadly refuse the refund requested.

Return Address:

Ralph & Co returns
C/O PACK-IT
GOODS IN
Parc Ferryman, Newbridge Road Industrial Estate
Pontllanfraith
Blackwood
NP12 2XF
United Kingdom

Refunds

Once your item(s) have been received by our warehouse team and checked, your refund will be processed ASAP using the original payment method. Once issued, we will keep you posted by email. 

Postage

Please note that postage costs are non refundable unless the item was not dispatched or under special circumstances. Unfortunately we are unable to offer free returns at this time.

Items marked as "clearance" are heavily reduced in price so therefore cannot be returned for a refund.